In flour manufacturing and distribution, consistency is key. From production lines to dispatch, equipment needs to keep pace with a constant flow of goods without adding complexity to the operation.
For Royal Gold Mills, that meant finding a forklift solution that could support daily demands while reducing downtime and operating costs.
“We manufacture flour here and also run an import-export business, so we’re using forklifts across the whole operation,” says Ram Kumar Mittal, Director of Royal Gold Mills.
After coming across Baoli, the business has steadily built its fleet.
“We’ve had the same units at another site, and they’ve been working really well. Since then, whenever we need equipment, we consider Baoli.”
A practical shift to lithium-ION
Before committing, the team assessed multiple options in the market.
“When we’re buying something, we always look around and compare. We chose Baoli because it was a good product for what we needed.”
Royal Gold Mills opted for Baoli’s lithium-ION electric forklifts, specifically the KBET20 3 wheel forklift and KBE25 counterbalance forklift, aligning with both sustainability goals and operational efficiency.
“We have solar on site, so we can charge the forklifts directly. It’s more economical, and there’s less maintenance, which was important for us.”
Opportunity charging has also helped streamline daily workflows.
“They charge very quickly. Even during lunch breaks, the team can plug them in and top them up, so there’s no need to leave them charging overnight.”
Supporting everyday handling tasks
The forklifts are used across all areas of the operation, typically moving loads of around one tonne.
“We’re picking up pallets, loading trucks, moving stock around — everything we do involves the forklifts.”
Manoeuvrability was another key consideration, particularly for tighter working areas.
“We went with the three-wheel unit for the smaller spaces, and a larger unit for heavier work. Both have been working well for us.”
Operators have also noticed the smooth handling of the equipment.
“The lifting is smooth, and overall the machines are very comfortable to use.”
Service that supports the relationship
Beyond the equipment itself, ongoing support has reinforced the decision.
“The service has been very good. Even after delivery, we still get follow-ups to make sure everything is running as it should.”
Mittal adds:“I’d rate the experience 10 out of 10. We’ve been very happy.”
A straightforward recommendation
For businesses considering a similar move, the advice is simple:
“If you’re thinking about it, I’d say go ahead and buy Baoli.”
We have KBE, KBET and a range of other forklifts on sale right now where you can purchase outright or rent-to-own. Click the button below to learn more about the deals on Baoli KBE and KBET electric forklifts, and explore other models on sale in the Baoli Forklifts range today.